Be Inspirational

Member Services

Our Member Services, Front of House teams are passionate about people and ensuring that all of our members and guests receive exceptional service on each visit to our clubs. They create an atmosphere full of energy & fun on the gym floor and are always there to answer any queries and provide advice. We are looking for like minded people who love talking to our members, who want to inspire others and are able to support them to reach their goals.


Available Member Experience roles in the UK

Job TitleRegionEmployment typeExperienceDescription
Member Service Manager - Poole South Full-Time 1 - 3 Years View job

Member Service Manager - Fitness First Poole

Full time - 45 hours

  
Are you customer focused with a passion for fitness? Do you want to inspire others? Can you thrive in a fast paced environment?
 
Then this could be the role for you!

 
An exciting opportunity has arisen with Fitness First for a Member Service Manager to join our Poole team. We are looking for a motivated individual able to lead, mentor, inspire and support a team to achieve.
 
What is the role?
 
You will be responsible for efficiently managing the Front of House team, driving them to provide the highest standards of customer service at all times and delivering our recognised Member Experience strategy across all departments.
 
You will create an atmosphere full of energy & fun, maximising the member experience on the gym floor.
 
What will you focus on?

 
Customer interaction - talking to the members, this is their fitness journey and you will support and inspire them to succeed.
 
Do you listen to others?
 
Our members’ needs change; it is key that you understand what makes members want to stay with us, proactively monitoring any changes. We are always trying to enhance the member experience, have you got fun, innovative or creative ideas to share?
 
What do you need?
 
Previous management experience leading teams, customer service & the drive to exceed set targets.
 
We are looking for energetic versatile people that have a passion for fitness, this way you’ll really get to know the members.
 
You will need the confidence to deal with member feedback & queries and be able to excel within a fast paced pressurised environment.
 
What can we offer you?

 
Fitness First offers huge career progression opportunities. Of course we are going to nurture talent up through the business. We are always looking for outstanding individuals that will strive to develop both themselves and the Fitness First brand!

What's next?

If this sounds like you then we'd love to hear from you - apply now and we'll be in contact!

After we've received your CV if we'd like to hear more you can expect an invitation to complete a short video interview.  This is the perfect opportunity for you to demonstrate your passion and why you'd be a great addition to our team.
  

 

 

Member Service Manager - Clapham London South Full-Time 1 - 3 Years View job

Member Service Manager - Fitness First Clapham

Full time - 45 hours

  
Are you customer focused with a passion for fitness? Do you want to inspire others? Can you thrive in a fast paced environment?
 
Then this could be the role for you!

 
An exciting opportunity has arisen with Fitness First for a Member Service Manager to join our Clapham team. We are looking for a motivated individual able to lead, mentor, inspire and support a team to achieve.
 
What is the role?
 
You will be responsible for efficiently managing the Front of House team, driving them to provide the highest standards of customer service at all times and delivering our recognised Member Experience strategy across all departments.
 
You will create an atmosphere full of energy & fun, maximising the member experience on the gym floor.
 
What will you focus on?

 
Customer interaction - talking to the members, this is their fitness journey and you will support and inspire them to succeed.
 
Do you listen to others?
 
Our members’ needs change; it is key that you understand what makes members want to stay with us, proactively monitoring any changes. We are always trying to enhance the member experience, have you got fun, innovative or creative ideas to share?
 
What do you need?
 
Previous management experience leading teams, customer service & the drive to exceed set targets.
 
We are looking for energetic versatile people that have a passion for fitness, this way you’ll really get to know the members.
 
You will need the confidence to deal with member feedback & queries and be able to excel within a fast paced pressurised environment.
 
What can we offer you?

 
Fitness First offers huge career progression opportunities. Of course we are going to nurture talent up through the business. We are always looking for outstanding individuals that will strive to develop both themselves and the Fitness First brand!

What's next?

If this sounds like you then we'd love to hear from you - apply now and we'll be in contact!

After we've received your CV if we'd like to hear more you can expect an invitation to complete a short video interview.  This is the perfect opportunity for you to demonstrate your passion and why you'd be a great addition to our team.
  

 

 

Member Service Manager - Solihull Midlands Full-Time 1 - 3 Years View job

Member Service Manager - Fitness First Solihull

Full time - 45 hours

  
Are you customer focused with a passion for fitness? Do you want to inspire others? Can you thrive in a fast paced environment?
 
Then this could be the role for you!

 
An exciting opportunity has arisen with Fitness First for a Member Service Manager to join our Solihull team. We are looking for a motivated individual able to lead, mentor, inspire and support a team to achieve.
 
What is the role?
 
You will be responsible for efficiently managing the Front of House team, driving them to provide the highest standards of customer service at all times and delivering our recognised Member Experience strategy across all departments.
 
You will create an atmosphere full of energy & fun, maximising the member experience on the gym floor.
 
What will you focus on?

 
Customer interaction - talking to the members, this is their fitness journey and you will support and inspire them to succeed.
 
Do you listen to others?
 
Our members’ needs change; it is key that you understand what makes members want to stay with us, proactively monitoring any changes. We are always trying to enhance the member experience, have you got fun, innovative or creative ideas to share?
 
What do you need?
 
Previous management experience leading teams, customer service & the drive to exceed set targets.
 
We are looking for energetic versatile people that have a passion for fitness, this way you’ll really get to know the members.
 
You will need the confidence to deal with member feedback & queries and be able to excel within a fast paced pressurised environment.
 
What can we offer you?

 
Fitness First offers huge career progression opportunities. Of course we are going to nurture talent up through the business. We are always looking for outstanding individuals that will strive to develop both themselves and the Fitness First brand!

What's next?

If this sounds like you then we'd love to hear from you - apply now and we'll be in contact!

After we've received your CV if we'd like to hear more you can expect an invitation to complete a short video interview.  This is the perfect opportunity for you to demonstrate your passion and why you'd be a great addition to our team.
  

 

 

Member Service Manager - Devonshire Square London Central Full-Time 1 - 3 Years View job

Member Service Manager - Fitness First Devonshire Square

Full time - 45 hours

  
Are you customer focused with a passion for fitness? Do you want to inspire others? Can you thrive in a fast paced environment?
 
Then this could be the role for you!

 
An exciting opportunity has arisen with Fitness First for a Member Service Manager to join our Devonshire Square team. We are looking for a motivated individual able to lead, mentor, inspire and support a team to achieve.
 
What is the role?
 
You will be responsible for efficiently managing the Front of House team, driving them to provide the highest standards of customer service at all times and delivering our recognised Member Experience strategy across all departments.
 
You will create an atmosphere full of energy & fun, maximising the member experience on the gym floor.
 
What will you focus on?

 
Customer interaction - talking to the members, this is their fitness journey and you will support and inspire them to succeed.
 
Do you listen to others?
 
Our members’ needs change; it is key that you understand what makes members want to stay with us, proactively monitoring any changes. We are always trying to enhance the member experience, have you got fun, innovative or creative ideas to share?
 
What do you need?
 
Previous management experience leading teams, customer service & the drive to exceed set targets.
 
We are looking for energetic versatile people that have a passion for fitness, this way you’ll really get to know the members.
 
You will need the confidence to deal with member feedback & queries and be able to excel within a fast paced pressurised environment.
 
What can we offer you?

 
Fitness First offers huge career progression opportunities. Of course we are going to nurture talent up through the business. We are always looking for outstanding individuals that will strive to develop both themselves and the Fitness First brand!

What's next?

If this sounds like you then we'd love to hear from you - apply now and we'll be in contact!

After we've received your CV if we'd like to hear more you can expect an invitation to complete a short video interview.  This is the perfect opportunity for you to demonstrate your passion and why you'd be a great addition to our team.
   

Front of House- Baker Street London Central Full-Time 1 - 3 Years View job

Front of House – Fitness First Baker Street

Full Time- 45 Hours

Can you host, be the face of the club and engage with your members every day?

If you are passionate about helping people and ready to change the lives of both regular members and first time guests, we may have the perfect opportunity for you!

As we continue to move forward at Fitness First we are looking for motivated individuals ready for a challenge to join our Front of House team at Fitness First Baker Street.

The Role

Are you looking for more than a job? A career with purpose……..?

We value our Front of House teams and the huge part they play in our success!

You will work together to engage, motivate and support members to achieve their goals. As the first point of contact you’ll greet members as they arrive, answer any queries they may have face to face or over the phone, demonstrate excellent administration skills and achieve front desk revenue targets on a daily, weekly & monthly basis.

What will you focus on?

Engaging with our members and making a difference!

You will speak to, spend time with and help our members throughout the day; motivating, inspiring & creating an energetic, positive environment throughout the club.

What are we looking for?

Passionate, energetic team players with experience in customer service driven environments. You need to be a strong communicator that thrives within a fast paced role; this way you’ll be able to inspire through your passion for fitness & service.

Fitness NVQ Level 2 or equivalent is desirable but not essential.

What can we offer you?

A fun and team focused career, working together to achieve more!

With clear development and career paths available, we offer huge progression opportunities. We recognise talent and work with you as you strive to develop yourself and the Fitness First brand.

What’s next?

If this sounds like you then we’d love to hear from you – apply now and we’ll be in contact!

After we’ve received your CV if we’d like to hear more you can expect an invitation to complete a short video interview. This is the perfect opportunity for you to demonstrate your passion and why you’d be a great addition to our team.

Front of House- Harringay London North East Part-Time 1 - 3 Years View job

Front of House – Fitness First Harringay

Part Time- 20 Hours

Can you host, be the face of the club and engage with your members every day?

If you are passionate about helping people and ready to change the lives of both regular members and first time guests, we may have the perfect opportunity for you!

As we continue to move forward at Fitness First we are looking for motivated individuals ready for a challenge to join our Front of House team at Fitness First Harringay.

The Role

Are you looking for more than a job? A career with purpose……..?

We value our Front of House teams and the huge part they play in our success!

You will work together to engage, motivate and support members to achieve their goals. As the first point of contact you’ll greet members as they arrive, answer any queries they may have face to face or over the phone, demonstrate excellent administration skills and achieve front desk revenue targets on a daily, weekly & monthly basis.

What will you focus on?

Engaging with our members and making a difference!

You will speak to, spend time with and help our members throughout the day; motivating, inspiring & creating an energetic, positive environment throughout the club.

What are we looking for?

Passionate, energetic team players with experience in customer service driven environments. You need to be a strong communicator that thrives within a fast paced role; this way you’ll be able to inspire through your passion for fitness & service.

Fitness NVQ Level 2 or equivalent is desirable but not essential.

What can we offer you?

A fun and team focused career, working together to achieve more!

With clear development and career paths available, we offer huge progression opportunities. We recognise talent and work with you as you strive to develop yourself and the Fitness First brand.

What’s next?

If this sounds like you then we’d love to hear from you – apply now and we’ll be in contact!

After we’ve received your CV if we’d like to hear more you can expect an invitation to complete a short video interview. This is the perfect opportunity for you to demonstrate your passion and why you’d be a great addition to our team.