Members First

Members first is a global computer system that deals with all membership administration ensuring that the members experience is slick and that the process of enrolling and changing members details is efficient for team members.

BODY FIRST

BodyFirst is the ideal ‘taste test’ of personal training and is offered at both point of sale (to new members) as well as existing members. It involves 3 x 45 min one-on-one sessions with a FF trainer and includes a BodyFirst kit – 3 manuals to help you achieve your fitness goals – ResultsGuide (info about getting the most out of the club & your training), ResultsFuel (nutrition tips and recipes) & ResultsJournal (used for goal setting & tracking)

RECIPE VALUES

A clear set of values that all team members of Fitness First live by ensuring consistency and clarity of values – wherever you are!

Respect and Integrity: We are honest with our members and honest with our employees – we expect the same in return.

Everyone counts: Members and employees make our business what it is. We put people first.

Community: We participate in and support the local communities in which we operate. We care.

Innovation: As the number one fitness business in the world we encourage innovation to stay ahead of the game.

Performance counts: We are a competitive business in a competitive market and we encourage a culture that rewards and recognises top performers. We like success.

Energy and Passion: Fitness is fun. We love what we do.

EMPLOYEE ENGAGEMENT PROGRAM (EEP)

Fitness First highly values team members and are constantly working to create the best environment to work. In doing so we conduct this survey to collect an honest and true picture of every ones thoughts and opinions. From these results we create initiatives that work to constantly improve the scores.

SALES FIRST

A professional tool that enables our sales teams to track, manage and create a highly successful sales process from start to finish.

PRODUCT PRESENTER

A cool tool that helps us to professionally present our potential members with relevant membership and fitness options.

Fitness Passport

The company’s mission and values state ‘members expect us to be experts in what we do: we must help them set realistic goals and give them a program to achieve those goals. To deliver on this expectation it is vital that all employees within our company have a full understanding of our member offering. By completing the Fitness Passport we will ensure that we have the appropriate product knowledge that will enable us to deliver the service members not only expect, but also deserve.